Mill Pharm Ltd’s Model Publication Scheme


Welcome to Mill Pharm Ltd pharmacists’ model publication scheme. This is the model publication scheme for Mill Pharm Ltd trading as Mill Pharmacy.

Under the Freedom of Information Act 2000 all public authorities are required to have and operate a publication scheme approved by the Information Commissioner. Those providing pharmaceutical services under contract to the NHS in England, Wales and Northern Ireland are public authorities in respect of information relating to those services. 

It is the intention of the Information Commissioner that all public authorities should adopt and operate the one model scheme that has been approved. This is a very general scheme based on the principal that all public authorities need to recognize the public interest in the transparency of the services provided for and paid for by the general public. It is a commitment to make information easily available to the public.

Note: The scheme is only for information held as a public authority and does not include any information that is held for other purposes or would be exempt from release.  Our commitment to publish information excludes any information which can be legitimately withheld under the exemptions set out in the NHS Openness Code or Freedom of Information Act 2000. Where individual Classes are subject to exemptions, the main reasons are, for example, the protection of commercial interests and personal information under the Data Protection Act 1998.  This applies to all Classes within the Publication Scheme.

The scheme requires three documents to be considered:

• The model scheme itself;

• Guidance on adopting and operating the scheme; and,

• a guide provided by the public authority indicating what information will be provided, how it will be provided and whether any charge will be made for its provision.

Fees should be requested only where this is done in accordance with our guidance.

Information is  available from the Superintendent Pharmacist of  Mill  Pharm Ltd, Hadleigh Health Centre, Market Place, Hadleigh, Ipswich, IP7 5DN and, where indicated within the classes, on our website

Information covered by this scheme is only about the pharmaceutical services we provide under contract to the National Health Service.


The publication scheme is a complete guide to the information routinely made available to the public by Mill Pharm Ltd. It is a description of the information about our pharmacists and pharmacy which we make publicly available. It will be reviewed at regular intervals and we will monitor its effectiveness.

How much does it cost?

The publications are all free unless otherwise indicated within each class.

How the information is made available

The information within each class is available from the Superintendent Pharmacist and where indicated within each class on our website. The day to day running of the scheme and the overall responsibility of the scheme also lies with the Superintendent Pharmacist.

Your rights to information

In addition to accessing the information identified in the Publication Scheme, you are entitled to request information about Mill Pharm Ltd under the NHS Openness Code 1995.

The Freedom of Information Act 2000 recognises that members of the public have the right to know how public services are organised and run, how much they cost and how decisions are made.

From 1 January 2005 it obliges the pharmacy company to respond to requests about information that it holds about NHS Pharmaceutical Services that is recorded in any format and it creates a right of access to that information. These rights are subject to some exemptions which have to be taken into consideration before deciding what information can be release

Under the Data Protection Act 1998 you are also entitled to access your patient medication records or any other personal information held about you and you can contact the Superintendent Pharmacist to do this.


If you have any comments about the operation of the Publication Scheme, or how we have dealt with your request for information from the Scheme please write to the Superintendent Pharmacist.

Classes of Information

The information on this Scheme is grouped into the following broad categories:



Information to be published


How the information can be obtained




CLASS 1  Who we are and what we do 

(Organisational information, structures, locations and contacts).

This will be current information only



Company or pharmacy background 

You can find out information and background about our Company. Company registered address is:

Mill Pharm Ltd  t/a Mill Pharmacy, Hadleigh Health Centre……………………..


Superintendent Pharmacist

Contact details available on our website



Contact details for the pharmacy


Practice leaflet


Details of person who has produced this guide.

Superintendent Pharmacist

Contact details available on our website





Opening hours

Web site

Practice Leaflet


Details of our pharmacy providing NHS funded services

Mill Pharmacy. Contact details available on our website and practice leaflet


Practice leaflet






CLASS 2  What we spend and how we spend it



(Financial information relating to projected and actual income and expenditure, procurement, contracts and financial audit).

Information in this class we be published only where it does not and is not likely to adversely affect the commercial position of the firm or pharmacy

Not available








CLASS 3 What our priorities are and how we are doing






Current  and previous year as a minimum






Plans for the development and provision of NHS services

Superintendent Pharmacist


Audit  and NHS income (outline only)

Not available





CLASS 4  How we make decisions

(Decision making processes and records of decisions)

Current  and previous year as a minimum






Records of decisions made in  the firm affecting the provision of NHS services

Not available








CLASS 5  Our policies and procedures



(Current  written protocols, policies and procedures for delivering our services and responsibilities)

Current information only

We have protocols and standard operating procedures relating to dispensing of prescriptions.

Copies are available from the Superintendent Pharmacist

Superintendent Pharmacist

Contact details on website





Equality and diversity policy – we treat all our customers equally and fairly



Health and Safety Policy – we seek to comply with Health and Safety Law and Regulations at all times



Complaints procedures ( including those covering requests for information and covering the publication scheme) – we adhere to the NHS Complaints Procedure when handling NHS related customer complaints


Practice Leaflet


Records of management policies (records retention, destruction and archive). 

All information at Mill Pharm Ltd is held, retained and destroyed in accordance with NHS guidelines.



Data Protection Policies

We are registered under the Data Protection Act and abide by the Data Protection Act Principles.


Superintendent Pharmacist. Contact details on  website


Policies and procedures for handling requests for information

Data subject access forms are available on request  from the Superintendent Pharmacist

Contact details on website








CLASS 6  Lists and Registers



Currently maintained lists and registers only



Any publicly available register or list

None held








CLASS 7  The services we offer



Information about the services we offer, including leaflets, guidance, and newsletters produced for the public and businesses

Current information only



The services provided under the contract to the NHS

Practice leaflet



Regular publications and information for the public

Guidance and Information Leaflets

We display a range of leaflets. These are published from a variety of sources mostly from non-public funds. We occasionally receive information from the Primary Care Trust, which we make available to the public.







Info relating to publication scheme for website We are registered under the Data Protection Act and abide by the Data Protection Act Principles.


Details of the pharmacy, organisational structures, key personnel and how we fit into the NHS.

Key Personnel:

Directors: Dr John N Flather

Dr Elizabeth M Cope

Dr Matthew E L Glason

Dr Ruth Nabarro

Dr Christopher P Cullen

Dr Caroline Everitt

Dr Gillian Croot

Dr Peter T J Irwin  Director and Company Secretary

Superintendent Pharmacist:

Mrs Julie Mills

The pharmacy also employs locum pharmacists.

Some information may be withheld, including personal, confidential information about individuals that is protected by the Data Protection Act.

Suffolk PCT  has made arrangements with Mill Pharm Ltd for the provision of pharmaceutical services ( a full list of these appears in Class 2)

Our standards and the range of services we provide under contract to Suffolk PCT.

Every pharmacist must comply with the legal requirements on the sale and supply of medicinal products and comply with the professional standards set down in Medicines, Ethics and practice published by the Royal Pharmaceutical Society of Great Britain. For some services pharmacists and staff are required to attend training courses and sign service agreements with the PCT.

The range of services we provide under contract to Suffolk PCT includes:

Dispensing of drugs, medicines and Drug Tariff appliances

Patient Medication Records

Electronic Transmission of Prescriptions

Repeat Prescriptions

Repeat Dispensing Scheme

Dispensing of Private Prescriptions

Services to Care Homes

Medicine Use Reviews

Advice from the Pharmacist

Prescription Collection and Delivery Service

Smoking Cessation Support

Sexual Healthcare – Chlamydia Screening

Supervised consumption and needle exchange


Public Health

Waste management

Support for self care

Clinical Governance

It is a requirement of the practice allowance that we receive from the PCT that we have a practice leaflet available dealing all our services. This is available from Mill Pharmacy and a copy can be vied/downloaded from our website.

Our inclusion on the List of Suffolk PCT Pharmaceutical List is subject to Terms of Service. The Terms of Service for pharmacists and chemists can be obtained from Suffolk PCT.

Mill Pharmacy keeps computerised patient medication records and is registered under the Data Protection Act.

The address of the pharmacy premises from which Mill Pharm Ltd has undertaken to provide NHS services is:

Mill Pharmacy, Hadleigh Health Centre, Market Place, Hadleigh, Ipswich, Suffolk, IP7 5DN

Our opening hours are:

Monday – Friday 8.00am – 6.30pm
Saturday 9.00am – 6.00pm
Sunday 10.00am – 2.00pm


Financial and Funding Information

Funding Details and Charging Policies

The prescription charge from 1 April 2014 is £8.05.Some patients get free prescriptions under certain circumstances – please ask for leaflet HC11 (

Anyone who has to pay and gets more than 5 items in 4 months or 14 in 12 months could save money with a prescription prepayment certificate (PPC). You can also call 0845 850 0030 to buy one over the phone or to get more details – please ask for application form FP95 (or see (

Since 1 April 2014 a 3 month prepayment certificate costs £29.10 and a 12 month one costs £104.00. These charges are set annually by the Department of Health.

The prescription charge is a tax paid directly to the NHS. It is not received by the pharmacist and does not form part of any remuneration to the pharmacy for NHS pharmaceutical services. The average ingredient cost of a dispensed item is £9.17 and pharmacies receive a dispensing fee for medicines of 90 pence per item (figures  correct  November 2009). Further information on the cost of drugs and appliances can be found in the Drug Tariff available online at or a paper edition of the Drug Tariff can be obtained from the Stationary Office of the Prescription Pricing Department. The Drug Tariff is updated monthly by the Prescription Pricing Department.

Some information in this class may not be released because it is confidential or commercial information or its release may be prejudicial to the conduct of the pharmacy’s affairs.

Complaints: policies, procedures and contacts for complaints

The complaints policy about NHS services provided by Mill Pharm Ltd is in accordance with NHS regulations and is available on request from the Superintendent Pharmacist. If you wish to make  a complaint contact the Superintendent Pharmacist. The complaints policy is in line with the Pharmaceutical Services Regulations and the NHS Complaints Policy. If you are dissatisfied with the result of our investigation you can complain to the Health Service Ombudsman

You may also seek advice from the local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services. PALS: 0800 585544


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