Pharmacy Policies

Patient Medication Records

padlocked_foldersThe NHS requires us to keep records of all prescriptions dispensed. This helps us check for possible problems, such as reactions between medicines and will help us deal with any queries you may have.

We comply with the Data Protection Act and the NHS code of practice on confidentiality. You have a right of access to your pharmacy health records and if you wish to obtain a copy of them. Only in very exceptional circumstances can access be withheld. If you would like to apply for access to your pharmacy health records or receive further information about this please speak to our Superintendent Pharmacist.


The pharmacy is bound by the Data Protection Act 1998, and will only disclose information about you with your full permission, or where there is a medical need to do so. All our staff are bound by strict rules of confidentiality.


Comments, Suggestions, Complaints and Compliments 

Our aim is to give the highest possible standard of service. We would like you to tell us what you think about the service we provide at this pharmacy. 

If you have any comments, suggestions or complaints, please speak to a member of staff.

We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you.

We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. Our Pharmacists will give you further information.

You may also seek advice from the local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services.

PALS: 0800 585544

A complaints advocacy service is  available to provide advice and support to people who wish to complain about the NHS in your local area:

Healthwatch Suffolk: 01449 703949 or 0800 448 8234

When we are closed…

Our Pharmacy will be open 7 days a week but on the odd occasions when this pharmacy is closed, health advice and information, including details of other local health services, is available around the clock from NHS choices website or for the out of hours doctor ring 111

Where you can find us

We are located:

Hadleigh Health Centre

Market Place




Tele 01474 820136

Our Superintendant Pharmacist:

Michael Rudin

This pharmacy is owned by:

Dr J Flather and Partners

Boxford Hadleigh Group practice

Hadleigh Health Centre




Tele  01473 822961


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